This is a point-counterpoint rant, first about how amazingly sweet my wife Abby is, then about the inanity of corporate America.
Abby and I were sharing a quiet moment in the living room one day last week. She was reading her Kindle and I was reading a photography web site on my iPad, when I hear her voice, “Where are you going, little girl?”
I looked up to see her gently ushering a ladybug along her arm. For the next few minutes I watched as she sweetly, carefully guided this tiny insect to a safe spot next to Abby’s recliner.
I love ladybugs, mostly because they are beneficial and beautiful. But Abby loves ladybugs the way she loves pets. It was a very heartwarming moment.
Minutes later, I was in the garage, working on our ongoing cleanout/reorganization project. I dug into the cabinets above the workbench and pulled stuff out, then vacuumed the shelves before putting it all back in better order. One thing I found was our Wii gaming console, which I decided to put in some kind of container and keep inside. I started cleaning it up and opened one of the controllers to find a huge amount of corrosion from the Duracell battery inside.
Readers might recall that last summer Abby and I decided to stop using Duracell batteries because many items in our home had been contaminated by corrosion from them: wall clocks, flashlights, remote controls, and so on. I finally decided to contact the company that make these batteries.
Yes, I understand that as a consumer it’s my fault when your batteries leak into a wall clock after six months at constant room temperature.
The punch line, of course, is that I called the 800 number in the email and got a long, difficult-to-navigate numerical menu system on which I gave up in less than a minute. This is a classic example of a dysfunctional corporate culture.